A Philadelphia area full-service strategic marketing and graphic design firm.
We recognize the Twitter phenomenon has swept the social media world as a place where we can all inform others about what we’re doing, reading, retweeting, and thinking. We can even embrace Twitter as a social media marketing tool for celebrities, newsrooms, consumer products and so-called social media “gurus.” But what is its value in a B2B marketplace?
Can tweeting really be better than simple emails to your Blackberry®, iPhone®, or desktop? Can following, or being followed by, certain people (e.g., clients, vendors, sales reps, industry leaders) actually improve B2B business efficiency, bring in new business or add value to your marketing efforts?
We want to know what you think. Have you tweeted for business? Do you follow clients and ask clients to follow you? Do you read what other people tweet to you, or get comments on what you’re tweeting? A recent discussion in the Linkedin Facebook group asked its members, “Twitter…..a brilliant useful tool or a total waste of time???” To date, they’ve had 8 people make 14 comments. Some of the feelings expressed were:
“Love it for directing traffic to my web site, fan page, LinkedIn group and relevant current
events or topics! Oh, and to bitch about stupid crap on television…”
– Frank Gustafson, President/CEO at RenovoData Services
“I … am not a marketing guru, so I won’t talk about its effectiveness for driving traffic to wherever,
or its usefulness for talking about your service. I can however talk about its usefulness for disseminating
information and communications quickly, which is useful in the areas in which I do have expertise
such as disasters, emergencies, and business disruptions.”
– Keith Erwood, Principal at Continuity Corporation
And a couple of people commented that they are trying to use Twitter to find a job.
What if you and all your distributors followed each other on Twitter, would that help with product promotions? …increase sales leads? …lead to more, or less, efficient communications? And what about security concerns? Maybe Twitter can turn into a great B2B tool, if only we take the time to figure out exactly how to creatively apply it within our organizations.
We look forward to your comments.
Marc
December 10th, 2009 at 11:44 am
I like to use Twitter to follow other businesses that offer services specific to the trade our business specializes in. For example, I follow @CampaignMonitor for the latest services and tips offered for email marketing initiatives. It can be a great source of information when you follow the right people. On the flip side, Twitter can a good way to spread your message to your own followers since they would not be following you if they were not interested in your product or service.
Brigitte
December 10th, 2009 at 6:27 pm
Twitter is a powerful communication tool if used intelligently and strategically. You must be very disciplined and stay on your business message. The B2B component is interesting but I think is being used more for gathering “intelligence” on your competitors. It’s a bit like voyeurism right now. I think the interesting play is to have a twitter like program for internal use. having a social network within a company could provide really interesting information on trends, interests and concerns at large. You can also get immediate response to new products, and new ideas. A new way to do market research and engage your teams.
Gail
December 10th, 2009 at 8:50 pm
So, while Twitter can be a useful influencing vehicle in a B2C environment, it’s most obvious application outside the company now is as a market research tool. But, because the content is quite limited – with no demographic or historical data available that is directly attributable to the tweeter- information obtained is more directional than “project-able” in nature.
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January 19th, 2010 at 12:24 pm
I agree completely, its no wonder people just dont get it. In this day and age its imperative.